Customer service response timesUpdated 5 days ago

Festive Opening Hours
Please note that we will be closed for the festive period from 12pm on Wednesday 24th December, reopening on Monday 29th December. We will then close again from 12pm on Wednesday 31st December and reopen on Friday 2nd January 2026.

We’d like to take this opportunity to wish you a wonderful festive period and a very happy New Year.

At Give Me Cosmetics, we prioritise delivering quality support to each of our valued customers. Our customer service team work Monday to Friday, 8am - 4pm. 

Our customer service team is dedicated to addressing inquiries and concerns promptly and effectively. However, due to the high volume of requests we receive, response times may vary. Typically, you can expect a response within 24 to 72 hours.

It's important to note that during particularly busy periods, such as product launches, promotions, or holidays, response times may be longer. Our team works diligently to manage the influx of inquiries during these times, but we appreciate your patience and understanding as we strive to provide the best possible service to each customer.

To help us respond as efficiently as possible, we kindly ask that you refrain from sending multiple emails or contacting us across multiple platforms regarding the same enquiry. Doing so can push your request to the back of our queuing system and may further delay our response.

Rest assured that every message we receive is important to us, and we're committed to resolving your issues and answering your questions as quickly as possible. Thank you for your understanding and continued support.