⚠️ What to Do If Your Order Arrives DamagedUpdated 4 days ago

What to do if your order arrives damaged:

• Keep the damaged item and the original packaging while the issue is being reviewed.
• Attach clear photos of the affected item showing the damage.
• When relevant, also attach clear photos of the outer packaging and shipping label, especially if the parcel appears damaged or tampered with.
• If the order has not already been identified in the conversation, provide your order number or shipping postcode so the team can locate it.
• If you have already shared clear photos or order details in the conversation, you do not need to send them again.
• Use a standard image attachment that can be viewed clearly; a PDF is not required.

The team will review the information and advise on the next steps. Please do not send duplicate messages, as this may delay the review.