🔄 Returns, Exchanges & RefundsUpdated a month ago

🧐 Returns & Exchanges:

• You can request a return or exchange within 30 days of purchase 🗓️

• For orders placed on third-party platforms, check their individual policies 🌐

🚀 How to Initiate a Return/Exchange:

1. Go to the ‘Returns’ section on our website 🖥️

2. Enter your details in the return portal ✏️

3. Print the provided return label and post the product(s) back to us 📦

⚠️ Important:

• Returns may incur a charge depending on the circumstance:

  • Change of mind returns 💸

  • Items reported as damaged but actually undamaged ⚠️

📦 Returning Products:

• Products must be in the original condition with all hygiene seals and wraps intact (unless arrived damaged)

• Improper packaging may result in a refund adjustment ✂️

🏠 Incorrect Address or Delivery Issues:

• If your order is returned due to wrong address or delivery issue, our team will contact you once processed to discuss options 📩

✨ Faulty or Damaged Goods:

• You are entitled to an exchange or refund for faulty/damaged items ✅

• Process returns via the ‘Returns’ section on our website

💰 Refunds:

• Refunds processed upon:

  • Return of goods

  • Cancellation request before dispatch

• Allow up to 14 days for the refund to reach your account ⏳

• Improper packaging may result in a refund adjustment

⚠️ Non-Refundable Items:

• Gift cards 🎁

💡 Handling Fee Notes:

• Change of mind returns: Label fee applies (Deducted from your refund - nothing paid upfront) 💸

• Damaged/faulty items: No return charge ✅

• If an item is returned undamaged but reported as damaged, handling fee is deducted ⚠️