Returns, Exchanges & Refunds. Returns/Exchanges. You can request a return or exchange of products within 30 days of your purchase for orders placed on our website, for any orders placed on a third party platform you would need to check the policies f

Returns, Exchanges &amp; RefundsReturns/Exchanges&#xA0;You can request a return or exchange of products within 30 days of your purchase for orders placed on our website, for any orders placed on a third party platform you would need to check the policies for that platform.&#xA0;&#xA0;Initiating a Return/Exchange:You can start your return or exchange on our website by selecting the &#x2018;Returns&#x2019; section on our website. Once you have entered all your details into the return portal you will be provided with a label, you need to post the product(s) back to us.Please note;&#xA0;You may be charged for your return depending on the circumstance, for example if you return a product advising it was damaged upon delivery however it has not been damaged. Or your return is chargeable - such as change of mind returns Returning Products:&#xA0;Ensure the products are in the condition you received them, with all hygiene seals and wraps intact. Any damage sustained due to improper packaging may result in an adjustment to your refund/store credit.&#xA0;Incorrect Address or Delivery Issues:&#xA0;If your order is returned due to an incorrect address or delivery issue, our customer service team will contact you once the order has been processed by our warehouse to discuss the available options.&#xA0;Faulty/Damaged GoodsIf you have received faulty or damaged goods, you are entitled to an exchange or refund. You can do this through the &#x2018;Returns&#x2019; section of our website.&#xA0;RefundsRefunds will be processed either upon the return of goods or upon your request to cancel before dispatch. Please allow up to 14 days for the refund to reach your account.Any damage sustained due to improper packaging may result in an adjustment to the refund.Please note that the following items are non-refundable: Gift cardsPlease note: Change of mind returns will be charged a handling fee, damaged or faulty items will not be charged for return, if an item is returned and is not damaged but we have been pre-advised it was damaged the handling fee will be taken from your refund amount.&#xA0; <br style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Return Policies

Refunds are typically processed within 7 business days. Please allow up to 3 weeks for the refunded amount to reflect in your bank account. This timeline also applies to third-party services like Klarna or Clearpay. For further details on their refun

<span id="isPasted" style="color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Refunds are typically processed within 7 business days. Please allow up to 3 weeks for the refunded amount to reflect in your bank account. This timeline also applies to third-party services like Klarna or Clearpay. For further details on their refund policies, kindly refer to their respective websites.<br style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;

Refund timescales

It is the customers responsibility to pay for shipping on all returns.

<span id="isPasted" style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">It is the customers responsibility to pay for shipping on all returns.

Return shipping Cost

You can also send an inquiry via chat and we'll get back to you via email.

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Please see all policies regards returns and exchanges when trading beauty products.

RETURNS/EXCHANGES

Order Confirmation

Is it possible to modify my order?

Discount codes & How to apply

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Notes & Requests

I forgot to add a promo code but already made a purchase.

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Delivery Policy & Cost - UK & International

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Coconut & Argan Oil Hair Mask / Mango & Passion Fruit Hair Mask

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