RETURNS/EXCHANGES
Please see all policies regards returns and exchanges when trading beauty products.
๐ Returns, Exchanges & Refunds
๐ง Returns & Exchanges:. You can request a return or exchange within 30 days of purchase ๐๏ธ. For orders placed on third-party platforms, check their individual policies ๐. ๐ How to Initiate a Return/Exchange:. Go to the โReturnsโ section on our we
๐ฐ Refund Timescales
๐ง How Long Does a Refund Take?. Refunds usually land in your bank within 3-5 working days from your refund confirmation emailโณ. Allow up to 3 weeks for the refunded amount to appear in your bank account ๐ฆ. โ ๏ธ Third-Party Services:. This timeline al
๐ Return Shipping Costs
๐ง Damaged or Faulty Items:. โ No charge for returning damaged or faulty items. You must provide photos of the damage โ our Returns Team will review them ๐ธ. โ If an item is not actually damaged/faulty but returned as damaged/faulty, the return will
โ Order Cancellations
๐ฌ๐ง United Kingdom Orders:. ๐ Within 14 Days of Delivery:. You have the right to cancel your order for any reason within 14 days of receiving it โ . Before Dispatch:. If your order hasnโt been dispatched, weโll cancel it and process a refund ๐ณ. All